Privacy Policy
Last updated: 31 August 2026
999Scala is a brand operated by 999Tee (India) Private Limited.
This Privacy Policy explains how 999Tee (India) Private Limited, through the 999Scala brand, may collect, use, process, store, disclose and otherwise handle personal information when individuals visit our website, place or enquire about an order, communicate with us, use our products, interact with our applications or digital services, or otherwise engage with 999Scala.
The information processed may vary depending on how a person interacts with 999Scala and which services or product features are used.
1. Information We May Collect
Depending on the interaction, we may collect or process information including:
Identity and contact information
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Country or region
- Other contact details provided to us
Order and transaction information
- Products ordered
- Order number
- Order history
- Order value
- Discounts or promotions used
- Payment status
- Transaction references
- Delivery and tracking information
- Cancellation, return and refund information
Customer service information
This may include:
- Emails
- Contact form submissions
- WhatsApp or SMS communications
- Customer support conversations
- Complaints
- Product enquiries
- Return or refund requests
- Warranty and service requests
- Photographs, videos or other information provided for support or verification purposes
Product and service information
Where relevant to product support, warranty, servicing or connected product functionality, we may process information such as:
- Product model
- Serial number or other product identifier
- Purchase and warranty records
- Service history
- Product configuration or support information
- Technical information required to diagnose or resolve a reported issue
Website and technical information
When users visit our website or digital services, certain information may be collected automatically by us or our service providers, including:
- IP address
- Browser type
- Device type
- Operating system
- Website activity
- Pages viewed
- Referring pages
- Approximate session information
- Cookie identifiers
- Advertising or analytics identifiers
- Interaction with website features
The exact technical information collected may vary according to the user's device, browser, settings, consent choices and the technologies used on our website.
Marketing information
We may process:
- Marketing preferences
- Communication preferences
- Engagement with promotional messages
- Advertising interaction
- Campaign and referral information
2. How Information Is Collected
Information may be collected:
- Directly from customers or website visitors
- When an order or enquiry is submitted
- Through customer support or warranty communication
- Through website cookies, pixels and similar technologies
- Through payment, logistics and ecommerce service providers
- Through applications, connected product functionality or technical services
- From advertising, analytics or marketing platforms
- From other service providers assisting us in operating our business
- Where otherwise permitted or required by applicable law
3. How We Use Personal Information
999Scala may process personal information for purposes including:
- Processing and fulfilling orders
- Processing or confirming payments
- Shipping and delivering products
- Providing order and delivery updates
- Handling cancellations, returns and refunds
- Providing customer support
- Managing warranty and service requests
- Verifying product or warranty claims
- Operating and supporting compatible digital or connected product features
- Responding to enquiries and complaints
- Maintaining customer and transaction records
- Detecting, investigating and preventing fraud or misuse
- Protecting our website, systems, business and customers
- Improving products, services and website functionality
- Performing analytics and measuring website performance
- Understanding customer interaction with our website and marketing
- Personalising website or marketing experiences where permitted
- Advertising and measuring advertising effectiveness
- Sending promotional communication where permitted
- Enforcing our contractual rights and policies
- Handling disputes or legal claims
- Complying with accounting, taxation, regulatory and legal obligations
- Protecting the legitimate interests, property and rights of 999Scala, 999Tee (India) Private Limited, our customers and other parties
We may also use information for another compatible or legally permitted purpose where appropriate.
4. Payments
999Scala does not ordinarily store complete card numbers, CVV information, online banking credentials or other full sensitive payment credentials used to authorise an online payment.
Payments may be processed through authorised banks, payment gateways, payment processors or other financial service providers.
999Scala may receive and retain information relating to the transaction, including payment status, transaction reference, amount, payment method category, refund status and other information required for reconciliation, fraud prevention, support, accounting and legal compliance.
Third-party payment providers may process information in accordance with their own terms, security practices and privacy policies.
5. Applications and Connected Products
999Scala products may be supported by a mobile application, software platform, wireless connectivity feature or other digital service.
Depending on the product, application, device and functionality being used, information necessary to provide or support these services may be processed by 999Scala and/or technology service providers involved in operating the applicable functionality.
Such processing may include technical, device, connectivity, diagnostic, configuration, usage or support-related information where required for the relevant service.
The exact information processed may vary depending on:
- Product model
- Application version
- Device functionality
- Features selected by the user
- Device or operating-system permissions
- Technology and infrastructure used to provide the service
999Scala does not represent that every category described above is collected from every user or device.
Where third-party technology, cloud infrastructure, device-management services, software development tools or other providers are involved, information may also be processed by those providers as necessary to deliver the applicable functionality.
Additional notices or permissions may be presented within an application or by the applicable operating system where required.
6. Cookies, Pixels and Similar Technologies
999Scala and its service providers may use cookies, tracking pixels, tags, analytics technologies, advertising technologies and similar tools on our website.
These technologies may be used to:
- Operate essential website functions
- Maintain sessions and preferences
- Understand website usage
- Measure traffic and performance
- Identify technical issues
- Analyse customer journeys
- Measure advertising campaigns
- Support remarketing or advertising
- Improve website and shopping experiences
- Prevent fraud and misuse
Information collected through these technologies may be processed by ecommerce, analytics, advertising and technology providers used by 999Scala.
Users may be able to control certain cookies through browser settings, device settings or consent tools where available.
Disabling certain technologies may affect website functionality or the ability to use particular features.
Where applicable law requires consent or additional controls for particular cookies or tracking technologies, 999Scala may provide such mechanisms as required.
7. Marketing Communications
Where permitted by applicable law, 999Scala may send marketing or promotional communications through channels including:
- SMS
- Mobile or app notifications
- Other electronic communication channels
Marketing communications may include product information, new launches, promotions, offers, recommendations, reminders or other brand communication.
Customers may opt out of promotional communications using an unsubscribe facility where provided or by contacting 999Scala.
Opting out of promotional marketing does not prevent 999Scala from sending necessary transactional, service or administrative communications, including:
- Order confirmations
- Payment information
- Shipping updates
- Delivery communication
- Return or refund communication
- Warranty or service information
- Security or important service notices
8. Sharing of Information
999Scala may disclose or make personal information available to third parties where reasonably necessary to operate our business, provide services or comply with legal obligations.
These parties may include:
- Ecommerce platforms
- Website hosting providers
- Cloud and technology service providers
- Payment gateways and financial service providers
- Courier, shipping and logistics providers
- Customs and clearance providers
- Application and connected-device technology providers
- Customer support platforms
- Communication providers
- Email, SMS and WhatsApp service providers
- Analytics providers
- Advertising and marketing platforms
- Fraud prevention and security service providers
- IT and technical support providers
- Accountants, auditors, insurers, lawyers and other professional advisers
- Government, regulatory, judicial, law-enforcement or tax authorities where required or permitted by law
Information shared will generally be limited to information reasonably required for the relevant function, subject to applicable law.
Certain third-party providers may independently determine how they process information and may maintain their own privacy policies and terms.
999Scala does not control the independent privacy practices of third-party services that operate outside our direct control.
9. Advertising and Analytics Providers
999Scala may use third-party advertising and analytics services to understand website activity, measure marketing performance, build audiences, provide relevant advertising or understand how users interact with our services.
These providers may collect or receive information through cookies, pixels, device identifiers and similar technologies.
Depending on the provider, user's settings and applicable law, this information may be associated with activity on other websites, applications or services.
Users may be able to manage certain advertising preferences through their browser, device, advertising platform or other available privacy controls.
10. Sale of Personal Information
999Scala does not sell customer personal information as a standalone commercial data product for monetary consideration.
Information may nevertheless be disclosed to service providers, technology providers, analytics platforms, advertising platforms and other parties for the business purposes described in this Privacy Policy.
11. International Orders and Cross-Border Processing
999Scala may serve customers outside India and may use service providers, technology platforms, logistics providers or infrastructure located in India or other countries.
Accordingly, personal information may be processed, accessed, stored or transferred across national borders where required to provide our services or operate our business.
For international orders, information may also be provided to:
- International courier companies
- Customs authorities
- Customs brokers
- Import or export service providers
- Government authorities
- Local delivery partners
Such processing or transfers will be handled subject to applicable legal requirements.
12. Data Retention
999Scala may retain personal information for as long as reasonably necessary for the purposes for which it was collected or subsequently required.
Retention periods may differ depending on the nature of the information and may include periods necessary for:
- Order fulfilment
- Customer support
- Warranty administration
- Service history
- Accounting
- Taxation
- Financial reconciliation
- Fraud prevention
- Security
- Internal record keeping
- Contract enforcement
- Dispute resolution
- Legal claims
- Regulatory compliance
- Compliance with statutory record-retention requirements
Information may therefore continue to be retained after an order has been completed, a customer relationship has ended or a deletion request has been made where retention is necessary or permitted for legitimate business or legal purposes.
Where appropriate, information may instead be deleted, anonymised or otherwise de-identified.
13. Data Security
999Scala uses reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
We may also rely on security measures implemented by the service providers and technology platforms supporting our business.
However, no internet transmission, electronic storage system, application, website, payment system or security method can be guaranteed to be completely secure.
Users are responsible for maintaining the security of their own devices, accounts, passwords, networks and access credentials where applicable.
Where a security incident affects personal information, 999Scala may take appropriate remedial and notification measures as required by applicable law.
14. Accuracy of Information
Customers are responsible for providing accurate, complete and current information when placing orders, requesting support or using our services.
999Scala may rely on information supplied by the customer for:
- Delivery
- Communication
- Order processing
- Warranty verification
- Customer support
- Refund processing
- Other service-related activities
999Scala is not responsible for delays, failed communication or other consequences arising from materially incorrect, incomplete or outdated information supplied by the customer, except where responsibility cannot legally be excluded.
15. Privacy Requests
Subject to applicable law, individuals may contact 999Scala regarding personal information associated with them, including requests concerning access, correction, updating, deletion or withdrawal of consent where applicable.
Requests should be sent to: contact@999scala.com
999Scala may request information reasonably necessary to verify the identity and authority of the person making the request before acting on it.
A request does not require 999Scala to delete or alter information that:
- Must be retained by law
- Is necessary for tax, accounting or regulatory purposes
- Is required for fraud prevention or security
- Is relevant to an active warranty or service matter
- Is required to establish, exercise or defend legal rights
- Is required for an ongoing dispute or investigation
- May otherwise lawfully be retained
999Scala may respond to, restrict or decline a request where permitted by applicable law.
16. Withdrawal of Consent
Where processing is based on consent and applicable law provides a right to withdraw that consent, a user may withdraw it using the method made available for the relevant service or by contacting 999Scala.
Withdrawal of consent will not affect processing already lawfully carried out before withdrawal.
Certain services or product functionality may no longer be available where the information concerned is necessary to provide that service.
17. Children's Privacy
999Scala's purchasing services and any customer account functionality are intended for individuals aged 18 years or older.
999Scala does not knowingly seek to collect personal information from children for the purpose of providing products or services directly to them.
Where we become aware that personal information relating to a child has been collected in circumstances requiring parental or guardian involvement under applicable law, we may delete, restrict or otherwise handle that information as required.
18. Third-Party Websites and Services
Our website, applications or communications may contain links to or integrate with third-party websites, platforms, applications or services.
999Scala is not responsible for the privacy, security, content or data-handling practices of independent third parties.
Users should review the applicable privacy terms of third-party services before providing information to them.
19. Legal Disclosure
999Scala may preserve, use or disclose information where reasonably necessary to:
- Comply with applicable law or legal process
- Respond to lawful government or regulatory requests
- Enforce our agreements, policies or rights
- Investigate suspected fraud, misuse or unlawful activity
- Protect our business, systems, employees, customers or other persons
- Establish, exercise or defend legal claims
20. Business Reorganisation or Transfer
If 999Scala or 999Tee (India) Private Limited undergoes a merger, restructuring, acquisition, sale, transfer of business, financing, insolvency proceeding or other corporate transaction, information may be disclosed or transferred as part of that transaction where permitted by applicable law.
Any successor or acquiring entity may continue to process relevant information in accordance with applicable legal requirements.
21. Changes to This Privacy Policy
999Scala may update this Privacy Policy periodically to reflect changes in:
- Our business
- Products or services
- Technology
- Applications
- Service providers
- Legal or regulatory requirements
- Data-processing practices
The updated version will be published on the 999Scala website with a revised Last updated date.
Where required by applicable law, additional notice or consent may be provided for material changes.
22. Contact Us
For privacy-related enquiries or requests, contact:
999Scala
A brand operated by 999Tee (India) Private Limited
Email:
contact@999scala.com
When submitting a privacy request, please provide sufficient information for us to identify and appropriately respond to the request.