Purchase Options and Cancellation Policy

Last updated: 31 August 2026

999Scala is a brand operated by 999Tee (India) Private Limited.

This Purchase Options and Cancellation Policy explains the cancellation terms that may apply to purchase arrangements offered by 999Scala, including:

• One-time purchases
• Preorders
• Product subscriptions
• Rental plans
• EMI or instalment payment options
• Other recurring or structured purchase arrangements

A purchase option applies only where it is specifically offered and selected by the customer.

Additional terms may apply to a particular subscription, rental plan, financing arrangement, promotion or product. Where specific terms are disclosed before purchase, those specific terms will apply in addition to this Policy and will prevail to the extent of any inconsistency.

1. One-Time Purchases

A standard one-time order may be cancelled before dispatch.

To request cancellation, the customer should contact support@999scala.com as soon as possible with the applicable order details.

Cancellation is subject to confirmation that the order has not already been dispatched.

Where an eligible order is cancelled before dispatch, the amount paid for the cancelled order will be refunded without cancellation or logistics deductions.

Once an order has been dispatched, it can no longer be treated as a pre-dispatch cancellation.

Any return after delivery will be governed by the 999Scala Return and Refund Policy.

2. Preorders

Preorder products may be cancelled by the customer at any time before dispatch unless different terms are expressly disclosed for a specific product before purchase.

An eligible preorder cancelled before dispatch will be refunded without cancellation or logistics deductions.

Any dispatch or availability date stated for a preorder is an estimate unless expressly stated otherwise.

999Scala may also cancel a preorder where the product becomes unavailable, cannot reasonably be supplied or is affected by another operational issue.

Where 999Scala cancels a prepaid preorder, the amount paid for the cancelled product will be refunded.

3. Subscription Purchases

999Scala may offer recurring subscriptions for selected products, including scent oils.

By starting a subscription, the customer authorises recurring orders and applicable payments according to the:

• Product selected
• Quantity selected
• Delivery frequency
• Price applicable to the subscription
• Payment authorisation selected at checkout

Subscriptions continue until cancelled, terminated or otherwise discontinued in accordance with the applicable subscription terms.

4. Cancelling a Subscription

A subscription may be cancelled at any time in order to stop future renewals.

To prevent the next subscription order from being generated, the cancellation must be completed before that renewal has been processed through the applicable subscription system.

Cancellation may be available through:

• The subscription-management interface
• A customer account or subscription-management link, where provided
• Customer support
• Another method made available by 999Scala or the applicable subscription provider

Cancelling a subscription stops future renewal orders but does not automatically cancel an order that has already been generated.

5. Subscription Order Already Generated

If a subscription renewal order has already been generated and charged but has not yet been dispatched, the customer may contact support@999scala.com to request cancellation of that individual order.

Where cancellation is successfully completed before dispatch, the applicable payment will be refunded without cancellation or logistics deductions.

Once the subscription order has been dispatched, it can no longer be cancelled as an undispatched order.

Any return after delivery will instead be governed by the 999Scala Return and Refund Policy.

Cancellation of an individual subscription order does not necessarily cancel the underlying recurring subscription unless the subscription itself is separately cancelled.

6. Subscription Changes, Skips and Pauses

Depending on the subscription system and the options available at the time, customers may be able to:

• Skip an upcoming delivery
• Pause a subscription
• Change delivery frequency
• Change quantity
• Change an eligible product
• Update certain subscription details
• Cancel future renewals

These functions are available only where supported by the applicable subscription platform or purchase option.

999Scala does not guarantee that every modification feature will be available for every subscription, product or future subscription plan.

Changes must generally be completed before the applicable renewal has been processed.

A change submitted after a renewal order has already been generated may apply only to future renewal cycles.

7. Subscription Pricing and Discounts

The subscription price, promotional benefit or discount displayed when a customer subscribes will apply in accordance with the terms of the applicable subscription cycle.

999Scala does not guarantee that a particular:

• Subscription price
• Percentage discount
• Promotional benefit
• Product
• Bottle size
• Delivery frequency

will remain available indefinitely.

999Scala may change subscription pricing or promotional benefits for future renewal cycles, subject to any notice required by applicable law.

Where a future subscription price changes, the customer may cancel the subscription before the affected renewal.

Any discount or benefit applies only while the subscription remains eligible for that offer.

8. Product Availability Under Subscriptions

A subscription does not guarantee permanent availability of the subscribed product.

If a product or variant becomes unavailable, 999Scala may, as appropriate:

• Delay the renewal
• Pause the subscription
• Contact the customer
• Offer an alternative subject to customer acceptance
• Cancel the affected renewal
• Discontinue the subscription

999Scala will not automatically substitute a materially different product without communication with the customer.

9. Failed Subscription Payments

Recurring subscription payments may be processed through third-party payment providers.

If a scheduled payment fails, the applicable system may:

• Retry the payment
• Request updated payment details
• Delay the order
• Pause the subscription
• Suspend future renewals
• Cancel the subscription

999Scala is not responsible for delays or unsuccessful transactions caused by a bank, card issuer, payment provider, expired payment method, insufficient funds, payment authorisation failure or another matter outside our reasonable control.

10. Recurring Payment Mandates

A subscription payment may involve a recurring payment mandate or authorisation maintained through a bank, card network, payment gateway or other payment service provider.

Cancelling the commercial subscription with 999Scala and cancelling or revoking a recurring payment mandate with the payment provider may be separate technical actions, depending on the payment system used.

Customers may therefore also need to manage or revoke their payment mandate through the applicable bank or payment provider where required.

The creation, authentication, modification and cancellation of payment mandates may additionally be subject to the applicable bank's, card issuer's, payment provider's and regulatory requirements.

999Scala does not control the internal processing timelines of independent banks or payment providers.

11. Rental Plans

999Scala may offer selected diffuser devices or other products under rental arrangements.

Where a rental plan is offered, the specific rental agreement, quotation, order confirmation or plan terms will govern matters including:

• Rental duration
• Rental charges
• Security deposit, if applicable
• Billing frequency
• Installation responsibilities
• Permitted use
• Maintenance obligations
• Product condition
• Cancellation
• Early termination
• Renewal
• Collection or return
• Damage charges
• Missing components
• Replacement charges
• Delayed return
• Other rental-specific conditions

Customers must use rented products in accordance with supplied instructions and the applicable rental terms.

12. Return of Rental Equipment

On expiry, cancellation or termination of a rental arrangement, the customer must return the applicable equipment as required under the specific rental terms.

Unless otherwise agreed, the customer must return:

• The rented diffuser
• Power adapters
• Cables
• Accessories
• Components
• Other items supplied as part of the rental

The equipment must be returned in the condition required by the applicable rental agreement, allowing for reasonable wear and tear where expressly permitted.

Charges may apply for:

• Physical damage
• Misuse
• Unauthorised modification
• Missing equipment
• Missing components
• Failure to return the equipment
• Return beyond the agreed period
• Other breaches of the rental arrangement

Any applicable charges or deductions will be determined under the rental terms accepted for that arrangement.

13. Rental Cancellation and Early Termination

Cancellation of a rental plan will be governed primarily by the specific rental agreement applicable to that plan.

Rental plans may have:

• Minimum rental periods
• Notice requirements
• Early termination charges
• Pickup charges
• Outstanding rental amounts
• Equipment return requirements

A customer should therefore review the specific rental terms before entering into a rental arrangement.

Cancelling a rental arrangement does not eliminate charges, obligations or liabilities that arose before the effective termination date.

14. EMI and Instalment Payment Options

999Scala may make EMI, instalment or other structured payment options available through independent banks, payment gateways, finance providers or other payment partners.

Where selected, the financing or instalment arrangement may be governed separately by the terms of the applicable provider.

Those terms may determine:

• Eligibility
• Interest
• Processing fees
• Instalment schedule
• Credit assessment
• Foreclosure
• Cancellation
• Refund processing
• Payment reversal
• Bank charges
• Other financing conditions

999Scala does not determine or control charges imposed independently by a bank, card issuer, lender or payment provider.

15. Refunds for EMI or Instalment Orders

Where an eligible 999Scala order purchased through an EMI or instalment method is cancelled or refunded, 999Scala will process the applicable refund through the original payment route in accordance with our applicable refund terms.

The manner in which that refund affects:

• The EMI schedule
• Interest
• Processing fees
• Finance charges
• Credit limit
• Instalment reversal
• Bank statement

is determined by the applicable bank, card issuer, lender or payment provider.

999Scala is not responsible for independent interest, processing charges or other third-party financing charges except where responsibility is imposed by applicable law.

Customers should contact the applicable financial provider for questions regarding the financing component of the transaction.

16. Orders Already Dispatched

Cancelling a subscription, purchase plan or other purchase arrangement does not retrospectively cancel an order that has already been dispatched.

Once dispatched, the order will be governed by the applicable:

• Return and Refund Policy
• Shipping Policy
• Warranty Policy, where relevant

Refusing delivery after dispatch does not convert the order into a pre-dispatch cancellation.

Where an order is returned to 999Scala because of customer refusal, incorrect address, customer unavailability or another customer-side delivery issue, applicable forward and reverse logistics deductions may apply under the Return and Refund Policy.

17. Changes to Purchase Options

999Scala may introduce, modify, pause or discontinue purchase options for future transactions, including:

• Subscription plans
• Subscription frequencies
• Subscription discounts
• Rental plans
• EMI availability
• Promotional purchase options

Changes to future offerings do not create an entitlement to continued availability of a particular plan, price, discount or purchase method.

Any existing arrangement will be handled in accordance with the terms applicable to that arrangement and applicable law.

18. Specific Terms Take Priority

A particular subscription, rental plan, financing arrangement or commercial offer may be accompanied by additional terms.

Where those specific terms conflict with this general Policy, the specifically agreed terms will apply to that arrangement to the extent of the conflict.

The 999Scala Terms of Service also apply to purchases and purchase options except where expressly superseded by more specific terms.

19. Applicable Law

Nothing in this Policy excludes or restricts any right or obligation that cannot lawfully be excluded or restricted.

20. Contact

For cancellation, subscription, purchase-option or rental support, contact:

999Scala
A brand operated by 999Tee (India) Private Limited
Email: support@999scala.com

Customers should include the relevant order number, subscription details or rental reference when contacting us.