Warranty Policy

Last updated: 12 August 2026

At 999Scala, we design scenting systems that combine fragrance artistry with reliable cold-air diffusion technology. Our diffuser devices are created to deliver consistent performance and refined scent experiences across homes, hospitality spaces, offices and commercial environments.

This Warranty Policy explains the warranty coverage, eligibility requirements, exclusions and process for requesting warranty assistance for 999Scala diffuser devices and scenting systems.

Warranty Period

All 999Scala diffuser devices include a 12-month limited warranty from the date of purchase or invoice date, whichever is applicable.

This warranty applies to 999Scala diffuser devices purchased through 999Scala or authorised 999Scala sales channels, including current and future diffuser models introduced by 999Scala.

Warranty coverage applies only to the original purchaser and requires valid proof of purchase from 999Scala or an authorised 999Scala sales channel.

What Does the Warranty Cover?

The warranty covers defects in materials and workmanship that affect the normal functioning of the diffuser device during the warranty period.

Warranty support may apply to issues such as:

  • Manufacturing defects affecting diffuser operation
  • Internal component failures under normal usage conditions
  • Functional issues caused by defective components

All warranty requests are subject to evaluation and verification by 999Scala.

What Is Not Covered Under Warranty?

This warranty does not cover issues caused by:

  • Incorrect installation, setup or operation
  • Failure to follow product instructions or usage guidelines
  • Use of non-approved fragrance oils, liquids or substances
  • Water exposure, moisture damage or liquid ingress
  • Physical damage, drops, cracks, impact or accidental damage
  • Unauthorised repair, modification or tampering
  • Power surge, voltage fluctuation, unstable power supply or incorrect adapter usage
  • Use in unsuitable environments or conditions outside recommended operating requirements
  • Lack of regular cleaning or maintenance
  • Normal wear and tear
  • Cosmetic changes that do not affect product functionality

Fragrance Oil Compatibility

999Scala diffuser devices are designed to work with 999Scala scent oils or approved compatible fragrance oils.

For optimal performance and warranty protection, use only approved diffuser-compatible oils.

The use of third-party oils, diluted oils, water-based liquids, thick oils, sticky liquids or unsuitable substances may affect diffuser performance and may cause damage that is not covered under warranty.

Installation and Usage Requirements

To maintain reliable performance:

  • Follow the installation and operating instructions provided with the product
  • Use the diffuser only within recommended operating conditions
  • Ensure appropriate power supply and adapter usage
  • Avoid placing the diffuser in areas exposed to excessive moisture, direct sunlight, dust accumulation or unsuitable environmental conditions
  • Follow recommended cleaning and maintenance practices

For commercial installations, including offices, hotels, retail spaces and hospitality environments, warranty coverage applies only when installation requirements and usage guidelines provided by 999Scala are followed.

Warranty Claim Process

To request warranty assistance, please contact:

Email: support@999scala.com

Please provide the following details:

  • Order number or proof of purchase
  • Customer name and contact details
  • Diffuser model or product details
  • Description of the issue
  • Photos or videos showing the issue, if applicable

Our team may request additional information, troubleshooting details or inspection of the product before determining warranty eligibility.

Warranty Evaluation and Resolution

Once a warranty request is received, 999Scala will evaluate the issue and determine whether it qualifies under warranty coverage.

Depending on the nature of the issue, 999Scala may provide:

  • Troubleshooting assistance
  • Repair support
  • Replacement components
  • Product replacement where applicable

The final resolution will be determined based on the assessment of the product and nature of the issue.

Shipping During Warranty Service

If a product requires inspection, repair or service, 999Scala will communicate the applicable process and shipping requirements.

Any transportation arrangements or charges related to warranty service will be communicated during the warranty process.

Commercial and Business Installations

999Scala supports scenting solutions for offices, hotels, retail spaces, showrooms and other commercial environments.

For commercial installations, warranty coverage remains subject to:

  • Correct installation
  • Suitable operating conditions
  • Approved usage requirements
  • Recommended maintenance practices

For large-scale scenting projects, additional service agreements or maintenance plans may be available depending on project requirements.

Warranty Limitations

This warranty applies only to diffuser hardware and does not cover:

  • Fragrance preference
  • Scent perception
  • Expected fragrance intensity
  • Consumable products
  • Issues caused by incorrect usage or unsuitable installation conditions

Scent oils are consumable products and are governed separately under the 999Scala Returns and Refund Policy.

Need Warranty Assistance?

For warranty-related queries, product support or technical assistance, contact:

999Scala Support
Email: support@999scala.com

Our team will assist you with troubleshooting, warranty evaluation and the next steps required.