Shipping Policy
Last updated: 31 August 2026
999Scala is a brand operated by 999Tee (India) Private Limited.
This Shipping Policy explains the dispatch, delivery, tracking and shipment-related terms applicable to orders placed with 999Scala.
999Scala currently ships orders within India and may ship to selected international destinations based on product availability, courier serviceability and applicable restrictions.
1. Shipping Origin
Orders are generally dispatched from:
999Tee (India) Private Limited
1–4, Milestone, N.H. No. 48
Survey No. 231
Valvada – 396105
Gujarat, India
999Scala may use another authorised fulfilment or dispatch location where operationally required.
2. Order Processing and Dispatch
In-stock orders are usually dispatched within 1–2 business days after successful payment and order processing.
For the purpose of this Policy, business days generally exclude:
- Saturdays
- Sundays
- Public holidays
- Declared business holidays
Dispatch timelines are estimates and may be longer during:
- New product launches
- Promotional periods
- Festivals
- High order volumes
- Inventory reconciliation
- Courier disruptions
- Weather events
- Regulatory restrictions
- Other operational circumstances
An estimated dispatch timeline does not constitute a guaranteed dispatch date unless 999Scala expressly confirms otherwise in writing.
3. Domestic Delivery
For orders within India, delivery usually takes approximately 5–7 business days after dispatch.
This is an estimated delivery timeframe and not a guaranteed delivery commitment.
Actual delivery time may vary depending on:
- Destination
- Pincode serviceability
- Courier network
- Remote-area connectivity
- Weather
- Public holidays
- Transport disruption
- Delivery restrictions
- Customer availability
- Other circumstances outside 999Scala's reasonable control
Remote, extended-area and service-restricted locations may require additional delivery time.
4. Shipping Charges
999Scala may offer free domestic shipping on eligible orders.
Where a shipping charge applies to an order, the applicable charge will be displayed or communicated before the customer completes the purchase.
Shipping charges may vary depending on factors such as:
- Delivery destination
- Product
- Shipment size or weight
- Courier service
- International destination
- Special delivery requirements
999Scala may change shipping offers or charges for future orders without affecting orders already accepted under different terms.
5. Preorder Shipping
Products offered on preorder are not subject to the normal in-stock dispatch timeline until the applicable inventory becomes available for fulfilment.
Any estimated preorder availability or dispatch period displayed on a product page, order communication or other 999Scala communication is an estimate unless expressly stated otherwise.
Preorder timelines may change because of:
- Manufacturing
- Product testing
- Imports
- Customs
- Supplier delays
- Regulatory matters
- Logistics
- Other circumstances affecting availability
Once preorder inventory becomes available for fulfilment, the order will ordinarily enter the normal processing and dispatch workflow.
Preorders may be cancelled before dispatch in accordance with the 999Scala Purchase Options and Cancellation Policy and Return and Refund Policy.
6. Subscription Order Shipping
Subscription orders will generally follow the normal processing and shipping timelines applicable to in-stock products after the applicable renewal payment has been successfully processed.
Actual dispatch may vary depending on:
- Product availability
- Payment processing
- Subscription status
- Delivery serviceability
- Operational circumstances
A subscription does not guarantee permanent stock availability or dispatch on an identical calendar date during every renewal cycle.
7. Courier and Logistics Partner Selection
999Scala reserves the right to select the courier, logistics provider or shipping service used for an order based on factors including:
- Destination
- Pincode serviceability
- Product type
- Shipment dimensions or weight
- Delivery performance
- International serviceability
- Operational requirements
999Scala may change the assigned logistics provider before or during fulfilment where reasonably necessary.
Customers are not entitled to require a particular courier or delivery service unless a specific arrangement has been expressly accepted by 999Scala.
8. Split Shipments
999Scala may fulfil a single order through multiple shipments or packages where reasonably necessary because of:
- Product availability
- Inventory location
- Package size
- Product type
- Logistics requirements
- Operational considerations
Different items from the same order may therefore arrive separately or on different dates.
Where 999Scala elects to split an order for its own operational reasons, the customer will not be charged an additional shipping fee solely because the order was split.
Separate tracking details may be issued for each shipment.
9. Tracking Information
Once an order has been dispatched, tracking information may be shared through one or more available channels, including:
- SMS
- Order-status page
- Other available communication channels
Tracking information is generated and updated by the applicable courier or logistics provider.
There may be a delay between physical movement of a shipment and the corresponding tracking update.
A temporary absence of tracking updates, delayed scanning or an incorrect intermediate tracking status does not by itself establish that a shipment has been lost.
10. Delivery Attempts
Delivery attempts are carried out by the applicable courier partner and may be subject to the courier's operating procedures and local service conditions.
Customers are responsible for:
- Providing a complete delivery address
- Providing a valid pincode
- Providing an active contact number
- Remaining reasonably available for delivery
- Responding to courier communication where required
999Scala cannot guarantee:
- Delivery at a particular time of day
- A call before every delivery
- A particular number of delivery attempts
- Delivery instructions outside the courier's available service
unless separately confirmed.
11. Shipping Address
Customers are responsible for ensuring that the shipping information entered when placing an order is complete and accurate.
This includes:
- Recipient name
- Address
- Landmark where relevant
- City
- State
- Pincode or postal code
- Country
- Phone number
999Scala may rely on the information supplied by the customer when processing and shipping an order.
12. Address Changes
Customers may request an address correction or change before dispatch, but fulfilment of such a request is not guaranteed.
Once an order has been dispatched, 999Scala cannot guarantee that:
- The shipping address can be changed
- The shipment can be rerouted
- The courier will accept delivery instructions
- The shipment can be intercepted
Where a courier permits an address correction or rerouting after dispatch and imposes an additional charge because of a customer-requested change, the applicable charge may be borne by the customer.
An address change should not be considered accepted until confirmed by 999Scala or the applicable courier.
13. Incorrect Address and Customer-Side Delivery Failure
Where delivery fails for a reason attributable to the customer, including:
- Incorrect address
- Incomplete address
- Incorrect pincode
- Incorrect contact information
- Customer unavailability
- Failure to respond to delivery communication
- Repeated failed delivery attempts
- Refusal to accept delivery
the shipment may be returned to 999Scala as Return to Origin (RTO).
Any applicable refund will ordinarily be processed only after the shipment has physically returned to and been received by 999Scala.
The applicable forward and reverse logistics charges incurred may be deducted from the refundable amount in accordance with the 999Scala Return and Refund Policy.
14. Refused Delivery
An order that has already been dispatched cannot be converted into a pre-dispatch cancellation simply by refusing delivery.
Where a customer refuses an otherwise correct shipment, the order may be treated as an RTO shipment.
Applicable forward and reverse logistics deductions may therefore apply after the shipment has returned to 999Scala.
15. Delayed Shipments
Delivery timelines displayed or communicated by 999Scala are estimates unless expressly stated otherwise.
A shipment may be delayed because of circumstances including:
- Courier network disruption
- Weather
- Natural events
- Transport interruption
- Public holidays
- Government restrictions
- Regulatory action
- Strikes
- Customs
- Security restrictions
- Remote-area service limitations
- Force majeure events
- Other circumstances outside reasonable control
999Scala may assist customers in obtaining available shipment information from the courier but does not control the courier's transportation network or every stage of delivery.
Nothing in this section excludes an obligation that cannot lawfully be excluded.
16. Shipment With No Tracking Movement
Where tracking does not update for an unusual period, customers may contact support@999scala.com.
999Scala may raise an investigation with the applicable courier or logistics provider.
A replacement, refund or other resolution will not automatically be issued solely because tracking has temporarily stopped updating.
999Scala may first require reasonable confirmation from the courier or other available evidence concerning the location or status of the shipment.
The appropriate resolution will be communicated after the shipment has been reasonably investigated.
17. Lost or Undelivered Shipments
Where a shipment is reported as lost or remains undelivered, 999Scala may investigate the matter with the applicable courier.
The investigation may involve:
- Tracking records
- Courier scans
- Transit information
- Delivery records
- Customer communication
- Proof of delivery where relevant
- Other available logistics evidence
Where the shipment is reasonably verified as lost or otherwise not delivered due to a matter not attributable to the customer, 999Scala will communicate the appropriate resolution.
No particular resolution will be presumed before the shipment status has been reasonably verified.
18. Shipment Marked Delivered but Not Received
If courier tracking shows an order as delivered but the customer states that it has not been received, the customer should contact support@999scala.com preferably within 24 hours of the delivery scan.
Prompt reporting improves our ability to raise a delivery investigation.
999Scala may review or request available evidence including:
- Proof of delivery
- Delivery scan
- OTP confirmation
- Recipient information
- Courier records
- Delivery photograph
- GPS or location records, where available
- Customer confirmation
- Other relevant evidence
A refund or replacement will not automatically be issued before the delivery discrepancy has been investigated.
The appropriate resolution will be determined after reasonable review of the available information.
19. Damaged, Leaking or Missing Items
If a shipment is received with:
- Visible product damage
- A leaking scent oil bottle
- An incorrect product
- An incorrect quantity
- A missing item
the customer should contact support@999scala.com preferably within 24 hours of delivery.
Customers should retain:
- The product
- Outer shipping packaging
- Inner packaging
- Shipping label
- Product packaging
- Accessories and contents
until the issue has been reviewed.
999Scala may request:
- Photographs
- Video
- Shipping label information
- Product information
- Packaging photographs
- Other reasonable evidence
to verify the claim.
Resolution of eligible damaged, leaking, wrong or missing-item claims is governed additionally by the 999Scala Return and Refund Policy.
20. International Shipping
999Scala may ship to selected international destinations depending on:
- Product eligibility
- Destination
- Courier availability
- Import restrictions
- Regulatory requirements
- Other operational considerations
International delivery timelines vary significantly and are not guaranteed unless expressly confirmed otherwise.
Delivery may be affected by:
- Export processing
- Air or surface transport
- Customs clearance
- Destination-country regulations
- Import inspections
- Local courier networks
- Public holidays
- Customer documentation
- Duties and tax processing
21. International Duties, Taxes and Clearance Charges
Unless expressly stated otherwise before purchase, the recipient is responsible for any destination-country:
- Customs duty
- Import tax
- VAT or similar local tax
- Brokerage charge
- Customs clearance fee
- Handling charge
- Government levy
- Other import-related charge
These amounts are generally imposed by third parties or government authorities and are outside 999Scala's direct control.
Customers are responsible for determining whether the ordered product can lawfully be imported into their destination country and for providing any customer-side documentation required for clearance.
22. International Customs Refusal or Clearance Failure
If an international shipment is:
- Refused by the customer
- Abandoned
- Not cleared through customs
- Returned because duties or taxes were not paid
- Returned because required customer documentation was not provided
- Returned because the customer could not be contacted
- Returned because the customer declined customs clearance
any refund will ordinarily be considered only after the shipment has physically returned to and been received by 999Scala.
Where applicable, 999Scala may deduct amounts actually incurred in connection with the failed international shipment, including:
- Forward international freight
- Return freight
- Customs charges
- Clearance charges
- Courier charges
- Other non-recoverable logistics costs
before processing the refundable balance.
Amounts paid directly by the customer to customs authorities, foreign tax authorities, brokers, couriers or other third parties may not be refundable by 999Scala.
23. International Import Restrictions
999Scala does not guarantee that every product can be lawfully imported into every country or territory.
International customers are responsible for checking destination-country restrictions applicable to the products ordered.
If a shipment cannot be imported because of a destination-country restriction that was not caused by an error on the part of 999Scala, any resulting return, disposal, customs or logistics costs may be handled according to the circumstances and applicable law.
24. Force Majeure and Events Outside Reasonable Control
999Scala will not be responsible for shipping or delivery delays caused by circumstances beyond its reasonable control, to the extent permitted by applicable law.
These circumstances may include:
- Natural disasters
- Floods
- Extreme weather
- Fire
- Epidemic or pandemic
- War
- Civil unrest
- Government action
- Transport interruption
- Customs disruption
- Import or export restrictions
- Labour disruption
- Courier network failure
- Power or telecommunications disruption
- Other comparable events outside reasonable control
25. Relationship With Other Policies
This Shipping Policy should be read together with the:
- Terms of Service
- Return and Refund Policy
- Purchase Options and Cancellation Policy
- Warranty Policy, where applicable
Where a shipment-related return, refund or cancellation issue arises, the relevant provisions of those policies will also apply.
26. Applicable Law
Nothing in this Shipping Policy excludes or restricts any right, liability or remedy that cannot lawfully be excluded or restricted.
27. Contact
For shipping, tracking or delivery-related assistance, contact:
999Scala
A brand operated by 999Tee (India) Private Limited
Email: support@999scala.com
Customers should include their order number and relevant tracking information when contacting us.