Terms of Service

Last updated: 31 August 2026

This website, the 999Scala brand and the products and services offered under it are operated by 999Tee (India) Private Limited.

These Terms of Service govern access to the 999Scala website, purchases from 999Scala, subscriptions, preorder transactions, use of 999Scala products, applications, connected features and related services.

By accessing or using our website, placing an order, starting a subscription, using a 999Scala product or otherwise using our services, you agree to these Terms of Service and the policies incorporated into them.

If you do not agree to these Terms, you should not use our services or place an order.

1. Eligibility

Orders and transactions with 999Scala may be entered into only by persons who are at least 18 years old or otherwise legally capable of entering into a binding contract.

By placing an order, the customer represents that the information provided is accurate and that they have authority to use the selected payment method.

Where a purchase is made on behalf of a business, company, hotel, office, retailer, designer, architect or other organisation, the person placing the order represents that they are authorised to act on behalf of that organisation.

2. Products and Services

999Scala offers products and services including:

Scent diffuser devices
Scent oils
Accessories
Connected or app-enabled product functionality
Subscription products
Preorder products
Commercial scenting products and solutions
Related support and services

Product availability, pricing, specifications and features may vary from time to time.

999Scala may add, modify, discontinue, replace or limit products or services at its discretion, subject to existing contractual obligations and applicable law.

3. Product Information and Specifications

We take reasonable steps to provide accurate product information.

However, photographs, illustrations, videos, dimensions, colours, packaging, finishes, specifications, scent descriptions and other website content are provided for general product understanding.

Minor variations may occur due to:

Photography and lighting
Display or screen settings
Manufacturing tolerances
Product improvements
Packaging updates
Component updates
Production batches
Firmware or software updates
Supplier changes
Other non-material product changes

999Scala may make non-material changes to product specifications, components, packaging, software, firmware or presentation without prior notice where the essential function and intended use of the product are not materially reduced.

4. Coverage and Performance Estimates

Any stated scent coverage, room size, consumption rate, oil duration, refill interval, diffusion performance or similar figure is an estimate and not a guaranteed result unless expressly stated otherwise.

Actual performance may vary according to factors including:

Room dimensions
Ceiling height
Layout
Ventilation
Open doors and windows
HVAC configuration
Air circulation
Temperature
Humidity
Diffuser placement
Diffusion settings
Operating schedule
Scent oil used
Environmental conditions

Customers are responsible for assessing whether a product is suitable for their intended environment.

5. Scent Recommendations and Site Information

999Scala may recommend a diffuser, scent, placement or operating configuration based on information provided by the customer.

Recommendations may rely on information such as:

Floor area
Ceiling height
Room use
Layout
Ventilation
HVAC configuration
Customer preferences
Intended operating schedule

The accuracy and usefulness of any recommendation depends on the completeness and accuracy of the information supplied.

A recommendation does not constitute a guarantee of a particular scent intensity, coverage or sensory result.

Actual settings or equipment requirements may need to be adjusted after installation or use.

6. Fragrance Disclaimer

Fragrance perception is subjective.

A scent may be perceived differently depending on the individual, environment, diffuser setting and surrounding conditions.

Factors may include:

Room size
Ventilation
Temperature
Existing ambient odours
Diffusion intensity
Duration of use
Individual perception
Scent adaptation

Personal liking, fragrance preference, perceived intensity or individual sensitivity, where the product itself is not defective, contaminated, damaged or incorrectly supplied, does not constitute a product defect.

7. Product Use

Customers must use 999Scala products in accordance with:

Product instructions
User manuals
Safety information
Product labels
Installation requirements
Maintenance instructions
Other instructions provided by 999Scala

Diffuser devices should be used only with original 999Scala scent oils or other oils expressly approved by 999Scala for the relevant product.

Unless specifically approved, customers must not use:

Water
Water-based liquids
Diluted oils
Thick or sticky liquids
Unsuitable third-party oils
Unauthorised chemicals
Other incompatible substances

Use of unsuitable liquids may damage the product and may affect warranty eligibility.

8. Safety

Scent oils supplied for diffuser use are intended for use only in compatible scent diffusion equipment unless expressly stated otherwise.

Customers must:

Not ingest scent oils
Not apply diffuser scent oils directly to the skin
Keep scent oils away from children
Keep scent oils away from pets
Keep products away from open flames and excessive heat
Store oils appropriately
Follow applicable product instructions and warnings

Customers are responsible for operating and maintaining products safely and for ensuring that anyone using or handling the product is informed of applicable instructions.

9. Installation

Unless separately agreed by 999Scala in writing, installation is the customer's responsibility.

Customers must ensure that installation is performed correctly and, where appropriate, by a suitably qualified technician.

This is particularly important for:

HVAC-connected diffusers
Hard-wired installations
Commercial installations
Electrical connections
Duct connections
Installations requiring modification of third-party equipment

The customer is responsible for verifying:

Site suitability
Electrical compatibility
HVAC compatibility
Required access
Safe mounting
Local installation requirements
Compatibility with third-party systems

999Scala is not responsible for damage to a diffuser, HVAC system, electrical system, premises or other property caused by improper installation, incompatible infrastructure, unauthorised modification or installation contrary to supplied instructions, except where liability cannot lawfully be excluded.

10. Connected Features, Applications and Software

Certain 999Scala products may support features through:

Mobile applications
Wi-Fi
Bluetooth
Cloud services
Wireless networks
Firmware
Software
Third-party technology services

Use of these features may require a compatible mobile device, operating system, network connection, permissions or third-party service.

Connected functionality may depend partly on systems outside 999Scala's direct control.

999Scala does not guarantee that every connected feature will:

Be continuously available
Operate without interruption
Remain identical indefinitely
Be compatible with every device or operating-system version
Be unaffected by third-party platform changes

Applications, firmware, interfaces, connectivity methods and features may be updated, modified or replaced from time to time.

Temporary interruption or alteration of a connected feature does not by itself establish that the physical diffuser device is defective.

Nothing in these Terms constitutes a promise of perpetual or lifetime availability of any specific application, cloud service or connected feature.

11. Software Restrictions

Where software, firmware or application functionality is made available in connection with a 999Scala product, the customer receives only the limited right necessary to use that functionality with the applicable product.

Unless permitted by law or authorised by 999Scala, users must not:

Reverse engineer the software
Circumvent security controls
Modify firmware
Extract proprietary code
Interfere with device communications
Attempt unauthorised access
Replicate or commercially exploit the software or system

12. Orders

Placing an order constitutes an offer by the customer to purchase the selected products.

An automated:

Order confirmation
Payment confirmation
Email
SMS
WhatsApp message
Website notification

acknowledges receipt of the order but does not necessarily constitute final acceptance of the order by 999Scala.

An order is accepted when it is dispatched or when 999Scala otherwise expressly confirms acceptance.

999Scala may reject or cancel an order before acceptance where reasonably necessary, including because of:

Product unavailability
Inventory error
Pricing error
Website or technical error
Payment issue
Suspected fraud
Duplicate order
Misuse of an offer
Incorrect customer information
Delivery serviceability
Regulatory restriction
Operational issue

Where 999Scala cancels a prepaid order before acceptance, the applicable amount paid for that order will be refunded.

13. Pricing Errors

999Scala may correct typographical, technical, pricing, promotional, discount or product-information errors appearing on the website.

If an order is affected by an obvious or material error, 999Scala may cancel the affected order even if payment has already been received.

Where such an order is cancelled, the amount paid for the cancelled product will be refunded.

999Scala is not required to supply a product at a clearly erroneous price resulting from a technical, typographical, system or configuration error, subject to applicable law.

14. Prices and Taxes

Product prices are displayed on the website and may be changed for future transactions without prior notice.

The price applicable to an accepted order will generally be the price shown when the order was placed, except in cases involving an error addressed under these Terms.

Applicable amounts may include:

GST
Shipping
Handling
Customs duties
Import duties
Local taxes
Clearance charges
Other charges

as disclosed or applicable to the transaction.

For international orders, customs duties, import taxes, brokerage fees, clearance charges and other destination-country charges are the customer's responsibility unless 999Scala expressly states otherwise.

15. Payment

999Scala website orders are prepaid unless another payment method is expressly offered by us.

Payments may be processed through third-party payment gateways, banks or payment service providers.

Availability and operation of individual payment methods may be subject to the provider's own rules and technical availability.

999Scala may delay or refuse processing where a transaction is:

Declined
Incomplete
Flagged for verification
Suspected to be fraudulent
Subject to a payment dispute

16. Subscriptions

999Scala may offer recurring subscriptions for selected products, including scent oils.

By starting a subscription, the customer authorises the applicable recurring payment arrangement for the selected:

Product
Quantity
Delivery frequency
Subscription price

until the subscription is cancelled or otherwise terminated.

Subscription payments may be processed by third-party payment providers and remain subject to the payment provider's recurring-payment framework and applicable payment regulations.

Subscription renewals

Subscriptions automatically renew at the selected interval until cancelled.

The customer's payment method may be charged for each renewal in accordance with the applicable payment authorisation.

Subscription discounts

Subscription discounts, promotional benefits and pricing may vary over time.

999Scala may modify the price or discount applicable to future subscription cycles, subject to applicable notice requirements.

Where a future subscription price changes, the customer may cancel the subscription before the affected renewal.

Skip, modify or cancel

Where supported by the subscription service, customers may be able to:

Skip a delivery
Change delivery frequency
Change eligible subscription products
Pause a subscription
Cancel a subscription

Any modification or cancellation must be completed before the next renewal has been processed in accordance with the deadline or functionality displayed through the applicable subscription interface.

Cancellation of a subscription stops future renewals. It does not automatically cancel an order that has already been generated and dispatched.

If a subscription order has already been generated but has not been dispatched, cancellation of that individual order will be handled in accordance with the applicable cancellation policy.

Failed subscription payments

Where a recurring payment fails, the subscription service may:

Retry payment
Request updated payment information
Delay the order
Pause the subscription
Cancel the subscription

depending on the applicable system and payment provider.

Availability

Subscription availability does not guarantee permanent availability of a specific product, bottle size, price, discount or delivery frequency.

999Scala may discontinue or modify a subscription offering for future renewals.

17. Preorders

999Scala may make selected products available for preorder before regular dispatch begins.

Any preorder dispatch or availability date displayed on the website is an estimate unless expressly stated as guaranteed.

Preorder schedules may change due to:

Manufacturing
Imports
Logistics
Customs
Supplier delays
Product testing
Regulatory matters
Other operational circumstances

Preorders may be cancelled by the customer before dispatch without cancellation deductions.

999Scala may also cancel a preorder where the product becomes unavailable or cannot reasonably be supplied, in which case the amount paid for the cancelled product will be refunded.

18. Shipping and Delivery

Shipping and delivery are governed additionally by the 999Scala Shipping Policy.

Delivery timelines are estimates unless expressly guaranteed.

Delivery may be affected by circumstances including:

Courier delays
Weather
Public holidays
Transport disruption
Service restrictions
Customs
Regulatory checks
Incorrect addresses
Customer unavailability
Failed delivery attempts
Events outside reasonable control

Customers are responsible for providing complete and accurate delivery and contact information.

Orders returned because of customer-side delivery issues may be subject to the applicable forward and reverse logistics deductions stated in the Return and Refund Policy.

19. Cancellation

Orders, including preorders, may be cancelled before dispatch.

Eligible pre-dispatch cancellations will be refunded without cancellation or logistics deductions.

Once an order has been dispatched, it cannot be treated as a pre-dispatch cancellation.

Returns after delivery are governed by the 999Scala Return and Refund Policy.

20. Returns and Refunds

Returns, refunds, reverse logistics, Return to Origin shipments, refused deliveries and related procedures are governed by the 999Scala Return and Refund Policy.

The Return and Refund Policy forms part of these Terms.

Customers are responsible for reviewing the applicable conditions before placing an order.

21. Warranty

Eligible 999Scala diffuser devices carry the warranty stated in the applicable 999Scala Warranty Policy.

Warranty eligibility, exclusions, assessment and available resolutions are governed by that policy.

Use contrary to instructions, unauthorised modification, improper installation or use of unsuitable substances may affect warranty coverage as stated in the Warranty Policy.

22. Commercial and Business Customers

These Terms apply to purchases made through the website by both individual and commercial customers.

For commercial transactions, 999Scala may also provide:

Quotations
Proposals
Purchase terms
Project terms
Installation requirements
Commercial agreements
Written specifications

Where separately agreed written commercial or project terms conflict with these general Terms, the more specific agreed terms will govern that transaction to the extent of the conflict.

Unless separately agreed in writing, 999Scala does not guarantee:

Revenue improvement
Customer engagement
Sales improvement
Brand perception
Guest satisfaction
Footfall
Commercial performance

as a result of scenting a commercial space.

23. Offers, Discounts and Promotions

Promotional codes, discounts, complimentary products and offers may be subject to additional conditions.

Unless expressly stated otherwise:

Offers cannot be combined
Discounts have no cash value
Offers may be limited by customer, order, product or period
Eligibility may be verified
Misuse may result in cancellation of the benefit or order

999Scala may correct, withdraw or modify an offer that has been published incorrectly or is being abused, subject to accepted orders and applicable law.

24. Prohibited Conduct

Users must not:

Provide false or misleading information
Use another person's payment information without authority
Attempt fraudulent transactions
Abuse discounts, referral codes or promotions
Interfere with the website or systems
Attempt unauthorised access
Introduce malicious software
Scrape or systematically extract protected content without authorisation
Impersonate another person
Infringe intellectual-property rights
Use 999Scala products or services for unlawful purposes

999Scala may restrict website access, refuse service, cancel unaccepted orders or take other appropriate action where misuse or unlawful activity is reasonably suspected.

25. Intellectual Property

All rights in 999Scala content remain with 999Tee (India) Private Limited, its licensors or the applicable rights holder.

Protected materials may include:

999Scala name and branding
Logos
Product names
Product designs
Website layout
Images
Videos
Text
Graphics
Illustrations
Packaging
Software
Firmware
Application interfaces
Marketing materials

No content may be copied, reproduced, modified, distributed, republished, commercially exploited or used to create derivative commercial material without appropriate permission.

26. Customer Reviews and Submitted Content

Where a customer voluntarily submits a public review, photograph, video, testimonial or other content for publication, the customer confirms that they have the right to submit that content.

Unless otherwise agreed, the customer grants 999Scala a non-exclusive, worldwide, royalty-free licence to display, reproduce and use content intentionally submitted for public review, testimonial or promotional purposes.

Private customer-service communications will not be treated as public promotional submissions merely because they were sent to our support team.

999Scala may moderate or decline to publish content that is unlawful, abusive, fraudulent, misleading, irrelevant or otherwise inappropriate.

999Scala will not falsely represent itself as a consumer or fabricate customer reviews.

27. Third-Party Services and Links

Our website, products or applications may rely on or link to third-party services including:

Payment providers
Logistics providers
Maps
Communication platforms
Analytics systems
Advertising platforms
Cloud services
Mobile operating systems
App stores
Wireless or connectivity infrastructure

999Scala does not control every aspect of independent third-party services and is not responsible for their separate terms, availability, security, policies or acts outside our reasonable control.

28. Customer Responsibility

Customers are responsible for:

Selecting an appropriate product
Reading product information
Following usage and safety instructions
Providing accurate order and site information
Maintaining compatible infrastructure where required
Safe installation
Appropriate product maintenance
Securing their own network and devices
Preventing unauthorised product use

Failure to follow applicable instructions may affect product performance, safety and warranty eligibility.

29. Limitation of Liability

To the maximum extent permitted by applicable law, 999Scala and 999Tee (India) Private Limited will not be liable for indirect, incidental, special, punitive or consequential losses arising from the website, products or services.

For business or commercial users, excluded losses may include:

Loss of profit
Loss of revenue
Loss of business
Loss of opportunity
Loss of anticipated savings
Loss of goodwill
Business interruption
Commercial downtime

To the maximum extent permitted by law, the aggregate liability of 999Scala and 999Tee (India) Private Limited arising from a particular product, order or service will not exceed the amount actually paid to 999Scala for the specific product or service giving rise to the claim.

This limitation does not apply to liability that cannot lawfully be excluded or limited.

30. Misuse, Modification and Third-Party Damage

999Scala is not responsible, to the extent permitted by law, for loss or damage resulting from:

Misuse
Failure to follow instructions
Improper installation
Unauthorised modification
Unauthorised repair
Incompatible equipment
Unsuitable oils or liquids
Customer-supplied infrastructure
Third-party electrical work
Third-party HVAC work
Unauthorised software or firmware modification

31. Indemnity

To the extent permitted by law, a user agrees to indemnify and hold harmless 999Tee (India) Private Limited and 999Scala against reasonable losses, liabilities, claims, damages and expenses arising from a third-party claim caused by the user's:

Unlawful conduct
Fraud
Infringement of third-party rights
Unauthorised modification
Improper commercial installation
Material misuse of a product
Material breach of these Terms

This provision applies only to the extent the claim or loss is attributable to the user's conduct.

32. Force Majeure

999Scala will not be responsible for delay or failure to perform an obligation where performance is prevented or materially affected by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Extreme weather
Fire
Flood
Epidemic or pandemic
War
Civil unrest
Government restrictions
Regulatory action
Transport disruption
Customs disruption
Labour disruption
Power or telecommunications failure
Cyber incidents affecting third-party infrastructure
Supplier disruption
Courier disruption
Import restrictions
Other comparable events beyond reasonable control

Where required, 999Scala will take commercially reasonable steps to resume affected performance.

33. Privacy

Use of personal information is governed by the 999Scala Privacy Policy, which forms part of the terms applicable to the use of our website and services.

34. Suspension or Refusal of Service

999Scala may restrict access to services, suspend functionality or refuse future transactions where reasonably necessary because of:

Fraud
Abuse
Security concerns
Unlawful conduct
Repeated misuse
Material violation of these Terms

This does not affect obligations already accrued under an accepted order except as permitted by law.

35. Changes to These Terms

999Scala may update these Terms from time to time to reflect changes in:

Products
Services
Technology
Business operations
Payment methods
Legal requirements
Policies

Updated Terms will be published on the website with a revised Last updated date.

Changes will apply prospectively unless applicable law permits or requires otherwise.

Terms applicable to an already accepted transaction will not be retrospectively changed merely by publishing new website Terms, except where the change is required by law or separately agreed.

36. Hierarchy of Terms

Where different terms apply to a transaction, the following order will generally apply to the extent of any conflict:

A specifically signed or expressly accepted written agreement for that transaction
Specific commercial, quotation, project or subscription terms
Product-specific terms expressly disclosed before purchase
These Terms of Service
General website information

The Return and Refund Policy, Warranty Policy, Shipping Policy and Privacy Policy apply alongside these Terms within their respective scope.

37. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be applied to the maximum extent permitted or severed where necessary.

The remaining provisions will continue to apply.

38. No Waiver

A delay or failure by 999Scala to enforce a provision of these Terms does not constitute a permanent waiver of that provision or any other right.

39. Assignment and Business Transfer

999Tee (India) Private Limited may assign or transfer its rights and obligations in connection with the 999Scala business as part of a lawful restructuring, merger, acquisition, sale or transfer of business.

Any such transfer will remain subject to applicable law.

40. Entire Agreement

These Terms, together with the policies and any transaction-specific terms incorporated into them, constitute the applicable agreement between the parties concerning the relevant website use, order, product or service.

41. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to any jurisdiction or remedy that cannot lawfully be restricted, disputes arising from these Terms or a transaction with 999Scala will be subject to the jurisdiction of the competent courts at Valsad, Gujarat, India.

42. Applicable Rights

Nothing in these Terms excludes, restricts or overrides any right, liability or remedy that cannot lawfully be excluded under applicable law.

43. Contact

For orders, product support, returns or service matters:
Email: support@999scala.com

For legal, privacy or company-related communication:
Email: contact@999scala.com

999Scala
A brand operated by 999Tee (India) Private Limited

999Tee (India) Private Limited
1–4, Milestone, N.H. No. 48
Survey No. 231
Valvada – 396105
Gujarat, India
GSTIN: 24AABCZ6733F1ZC