Shipping policy

Last updated: 22 June 2026

999Scala is a brand operated by 999Tee (India) Private Limited.

999Scala ships orders within India and to selected international locations.

1. Order processing

Orders are usually dispatched within 24–48 hours after payment confirmation.

Orders are not processed or dispatched on weekends, public holidays or business holidays.

During high-demand periods, new launches, festivals, courier disruptions or unforeseen events, dispatch may take longer.

2. Domestic delivery

For orders within India, delivery usually takes 5–7 business days after dispatch, depending on the delivery location and courier service availability.

Remote locations or service-restricted areas may take longer.

3. International delivery

International delivery timelines vary depending on the destination country, courier partner, customs clearance and local delivery network.

Any customs duties, import taxes, local charges or clearance fees applicable in the destination country shall be borne by the customer unless clearly stated otherwise at the time of purchase.

999Scala is not responsible for delays caused by customs, local authorities, courier restrictions or incorrect customer information.

4. Shipping address

Customers are responsible for providing complete and accurate shipping details, including address, phone number, pincode, state and country.

Once an order is packed or dispatched, address modification may not be possible.

If an order is delayed, returned or undelivered due to incorrect or incomplete address information, customer unavailability, failed delivery attempts, refusal to accept delivery or any other customer-side delivery issue, the customer may be responsible for additional shipping charges.

If the customer chooses to cancel the order after such return or failed delivery, the applicable logistics cost may be deducted from the refundable amount.

5. Tracking

Once the order is dispatched, tracking details will be shared with the customer through email, SMS, WhatsApp or any available communication channel.

Tracking updates are provided by the courier partner and may take some time to reflect after dispatch.

6. Damaged or missing shipment

If the shipment is received damaged or if an item is missing, the customer must contact us at support@999scala.com within 24 hours of delivery with order details and clear photos/videos of the package and product.

For shipping-related support, please contact support@999scala.com.